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Download problems [Soundsbox Downloader]

Mon, 12/17/2007 - 10:18 — bobwalruss
struggling big time with their downloader. First order only partially delivered after many attempts. Subsequent 1 or 2 track orders can't even get to the downloader (IP address error message).
Tue, 07/22/2008 - 20:26 — Visitor (not verified)

Music downloads as 1KB files

I am having problems with downloads. I have loaded the exe file and have purchased the music. Once I log in and add my order number the download window opens and the songs download in seconds BUT only as 1kb files and do not open or play. I have tried this on a friends computer and the downloads complete perfectly. Soundsbox say this is a problem because my ISP uses a dynamic IP address. My friend's uses the same ISP yet the music downloads perfectly. Any suggestions why this happens on my computer? I only have a windows firewall so I doubt that is the problem
Fri, 01/25/2008 - 02:45 — Bo (not verified)

Mac downloader does not work

I was impressed with the selection and interface of soundsbox and gave them some money. All was great until I tried to download. I have the latest version of java on the latest version of Mac OS 10.4 and still had problems. The downloader would start and ask for my login and order #. Then it would get into an infinite loop asking me where to save the downloads. I would select a location, hit OK, and then it would ask for the location again. This happened with collections with one song in them or many. I emailed support and was told: -- I do not own MAC so we cant test it...if you cant figure it out on your own then we cant do anyhting... Try to disable your firewal maybe... -- If any Mac users have gotten this to work please let me know. Otherwise, beware. Bo
Fri, 06/13/2008 - 02:34 — Visitor (not verified)

Was there ever a resolution

Was there ever a resolution to this? I am getting the same loop of "save as" when trying to download music. I can download on a pc then move to a remote drive to get over to mac; but that's a pain.
Mon, 12/31/2007 - 17:53 — Visitor (not verified)

The ip does not match error

The ip does not match error means that your last login to the website was with a different ip than the one you are connecting with through the downloader. If you login to the website right before launching the downloader you should avoid this error.
Thu, 01/03/2008 - 09:04 — Rob

IP Error response

Thanks for the help, perhaps this will also be helpful to someone else out there as well.
Tue, 12/18/2007 - 08:42 — Rob

Re: downloader

Can you add more details on what exactly what happened / what kind of error you got when you tried to make a download? Also, did you try to get help from the 'Assistance' section on the website (you have to be logged in)?